Privacy Policy

1. INTRODUCTION

• Juststay India Private Limited (hereinafter “Juststay”) recognizes the importance of privacy of its users and also of maintaining confidentiality of the information provided by its users as a responsible data controller and data processor.
• This Privacy Policy provides for the practices for handling and securing user's Personal Information (defined hereunder) by Juststay and its subsidiaries and affiliates.
• This Privacy Policy is applicable to any person (‘User’) who purchases, intends to purchase, or inquire about any product(s) or service(s) made available by Juststay through any of Juststay’s customer interface channels including its website, mobile site, mobile app & offline channels including call centers and offices (collectively referred herein as"Sales Channels").
• For the purpose of this Privacy Policy, wherever the context so requires "you" or "your" shall mean User and the term "we", "us", "our" shall mean Juststay. For the purpose of this Privacy Policy, Website means the website(s), mobile site(s) and mobile app(s).
• By using or accessing the Website or other Sales Channels, the User hereby agrees with the terms of this Privacy Policy and the contents herein. If you disagree with this Privacy Policy please do not use or access our Website or other Sales Channels.
• This Privacy Policy does not apply to any website(s), mobile sites and mobile apps of third parties, even if their websites/products are linked to our Website.

 

2. USERS CAN WITHDRAW THEIR CONSENT

• If you have any concerns in the processing your data and wish to withdraw your consent, you may do so by writing to the following email id: support@juststays.in
• However, if such processing of data is essential for us to be able to provide a service(s) to you, then we may not be able to serve or confirm your bookings after your withdrawal of consent. For instance, if you make a hotel booking then certain personal information of yours like contact details, gender, dietary preferences, choice of room with smoking facility, any medical condition which may require specific attention or facility etc. may have to be shared by us with our vendors, and they may further process this information for making suitable arrangements for you during your trip.
• A withdrawal of consent by you for us to process your information may:
  1. Severely inhibit our ability to serve you properly and in such case, we may have to refuse the booking altogether, or
  2. Unreasonably restrict us to service your booking (if a booking is already made) which may further affect your stay or may compel us to cancel your booking.

 

3. TYPE OF INFORMATION WE COLLECT AND ITS LEGAL BASIS

• The information as detailed below is collected for us to be able to provide the services chosen by you and also to fulfill our legal obligations as well as our obligations towards third parties as per our User Agreement.
• "Personal Information"of User shall include the information shared by the User and collected by us for the following purposes:
  1. Registration on the Website: Information which you provide while subscribing to or registering on the Website, including but not limited to information about your personal identity such as name, gender, age etc., your contact details such as your email address, city, mobile numbers. The information may also include information such as your banking details (including credit/debit card) and any other information relating to your lifestyle; billing information payment history etc. (as shared by you).
  2. Other information:We many also collect some other information and documents including but not limited to:
     • Transactional history (other than banking details) about your e-commerce activities, buying behavior.
     • Your usernames, passwords, email addresses and other security-related information used by you in relation to our Services.
     • Data either created by you or by a third party and which you wish to store on our servers such as image files, documents etc.
     • Data available in public domain or received from any third party including social media channels, including but not limited to personal or non-personal information from your linked social media channels (like name, email address, friend list, profile pictures or any other information that is permitted to be received as per your account settings) as a part of your account information.
     • Information pertaining any other traveler(s) for who you make a booking through your registered Juststay account. In such case, you must confirm and represent that each of the other traveler(s) for whom a booking has been made, has agreed to have the information shared by you disclosed to us and further be shared by us with the concerned service provider(s).
     • If you wish to avail the auto-check in facility at hotels, you will be required to upload your identity documents like Aadhaar card, driving license, voter ID or any other permissible document for us to be able to provide you with the auto-check in facility.

 

4. HOW WE USE YOUR PERSONAL INFORMATION

The Personal Information collected maybe used in the following manner:

 

• While making a booking:
  • While making a booking, we may use Personal Information including, payment details which include cardholder name, credit/debit card number (in encrypted form) with expiration date, banking details, wallet details etc. as shared and allowed to be stored by you. We may also use the information of travelers list as available in or linked with your account. This information is presented to the User at the time of making a booking to enable you to complete your bookings expeditiously.
• We may also use your Personal Information for several reasons including but not limited to:
  1. Confirm your reservations with respective service providers;
  2. Keep you informed of the transaction status;
  3. Send booking confirmations either via SMS or Whatsapp or any other messaging service;
  4. Send any updates or changes to your booking(s);
  5. Allow our customer service to contact you, if necessary;
  6. Customize the content of our website, mobile site and mobile app;
  7. Request for reviews of products or services or any other improvements;
  8. Send verification message(s) or email(s);
  9. Validate/authenticate your account and to prevent any misuse or abuse.
  10. Contact you on your birthday/anniversary to offer a special gift or offer.

 

MARKETING PROMOTIONS, RESEARCH AND PROGRAMS:

• Marketing promotions, research and programs help us to identify your preferences, develop programs and improve user experience. Juststay frequently sponsors promotions to give its Users the opportunity to win great travel and travel related prizes. Personal Information collected by us for such activities may include contact information and survey questions. We use such Personal Information to notify contest winners and survey information to develop promotions and product improvements. As a registered User, you will also occasionally receive updates from us about sales in your area, special offers, new services, other noteworthy items (like savings and benefits on  hotel reservations & holiday packages.) and marketing programs.
• In addition, you may look forward to receiving periodic marketing emails, newsletters and exclusive promotions offering special deals.
• From time to time we may add or enhance services available on the Website. To the extent these services are provided, and used by you, we will use the Personal Information you provide to facilitate the service(s) requested. For example, if you email us with a question, we will use your email address, name, nature of the question, etc. to respond to your question. We may also store such Personal Information to assist us in making the Website the better and easier to use for our Users.

 

5. HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?

• Juststay will retain your Personal Information on its servers for as long as is reasonably necessary for the purposes listed in this policy. In some circumstances we may retain your Personal Information for longer periods of time, for instance where we are required to do so in accordance with any legal, regulatory, tax or accounting requirements.
• Where your personal data is no longer required we will ensure it is either securely deleted or stored in a way which means it will no longer be used by the business.

 

6. COOKIES AND SESSION DATA
   1. Cookies
      • Juststay uses cookies to personalize your experience on the Website and the advertisements that maybe displayed. Juststay’s use of cookies is similar to that of any other reputable online companies.
      • Cookies are small pieces of information that are stored by your browser on your device's hard drive. Cookies allow us to serve you better and more efficiently. Cookies also allow ease of access, by logging you in without having to type your login name each time (only your password is needed); we may also use such cookies to display any advertisement(s) to you while you are on the Website or to send you offers (or similar emails – provided you have not opted out of receiving such emails) focusing on destinations which may be of your interest.
      • A cookie may also be placed by our advertising servers, or third party advertising companies. Such cookies are used for purposes of tracking the effectiveness of advertising served by us on any website, and also to use aggregated statistics about your visits to the Website in order to provide advertisements in the Website or any other website about services that may be of potential interest to you. The third party advertising companies or advertisement providers may also employ technology that is used to measure the effectiveness of the advertisements. All such information is anonymous. This anonymous information is collected through the use of a pixel tag, which is an industry standard technology and is used by all major websites. They may use this anonymous information about your visits to the Website in order to provide advertisements about goods and services of potential interest to you. No Personal Information is collected during this process. The information so collected during this process, is anonymous, and does not link online actions to a User.
      • Most web browsers automatically accept cookies. Of course, by changing the options on your web browser or using certain software programs, you can control how and whether cookies will be accepted by your browser. Juststay supports your right to block any unwanted internet activity, especially that of unscrupulous websites. However, blocking Juststay cookies may disable certain features on the Website, and may hinder an otherwise seamless experience to purchase or use certain services available on the Website. Please note that it is possible to block cookie activity from certain websites while permitting cookies from websites you trust.
   2. Automatic Logging of Session Data:
      • Each time you access the Website your session data gets logged. Session data may consist of various aspects like the IP address, operating system and type of browser software being used and the activities conducted by the User while on the Website. We collect session data because it helps us analyze User’s choices, browsing pattern including the frequency of visits and duration for which a User is logged on. It also helps us diagnose problems with our servers and lets us better administer our systems. The aforesaid information cannot identify any User personally. However, it may be possible to determine a User's Internet Service Provider (ISP), and the approximate geographic location of User's point of connectivity through the above session data.

 

7. WITH WHOM YOUR PERSONAL INFORMATION

1. Service Providers and suppliers:
   • Your information shall be shared with the end service providers like hotels and any other suppliers who are responsible for fulfilling your booking. You may note that while making a booking with Juststay you authorize us to share your information with the said service providers and suppliers. It is pertinent to note that Juststay does not authorize the end service provider to use your information for any other purpose(s) except as may be for fulfilling their part of service. However, how the said service providers/suppliers use the information shared with them is beyond the purview and control of Juststay as they process Personal Information as independent data controllers, and hence we cannot be made accountable for the same. You are therefore advised to review the privacy policies of the respective service provider or supplier whose services you choose to avail.
   • Juststay does not sell or rent individual customer names or other Personal Information of Users to third parties except sharing of such information with our business / alliance partners or vendors who are engaged by us for providing various referral services and for sharing promotional and other benefits to our customers from time to time basis their booking history with us.
2. COMPANIES IN THE SAME GROUP:
   • In the interests of improving personalization and service efficiency, we may, under controlled and secure circumstances, share your Personal Information with our affiliate or associate entities. . This will enable us to provide you with information about various products and services, both leisure- and travel-related, which might interest you; or help us address your questions and requests in relation to your bookings..
3. DISCLOSURE OF INFORMATION
   • In addition to the circumstances described above, Juststay may disclose User's Personal Information if required to do so:

1. by law, required by any enforcement authority for investigation, by court order or in reference to any legal process;
2. to conduct our business;

• for regulatory, internal compliance and audit exercise(s)

1. to secure our systems; or
2. to enforce or protect our rights or properties of Juststay or any or all of its affiliates, associates, employees, directors or officers or when we have reason to believe that disclosing Personal Information of User(s) is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.

• Such disclosure and storage may take place without your knowledge. In that case, we shall not be liable to you or any third party for any damages howsoever arising from such disclosure and storage.

 

8. USER GENERATED CONTENT

1. Juststay provides an option to its users to post their experiences by way of reviews, ratings and general poll questions. Juststay may also hire a third party to contact you and gather feedback about your recent booking with Juststay. Though the participation in the feedback process is purely optional, you may still receive emails, notifications (app, sms, Whatsapp or any other messaging service) for you to share your review(s). The reviews may be written or in a video format. The reviews written or posted may also be visible on other travel or travel related platforms.
2. The UGC that Juststay collects may be of the following kinds:

• Review and Ratings
• Question and Answers
• Crowd Source Data Collection (poll questions).

1. Each User who posts review or ratings, Q&A, photographs shall have a profile, which other Users will be able to access. Other Users may be able to view the number of trips, reviews written, questions asked and answered and photographs posted.

 

9. PERMISSIONS REQUIRED FOR USING OUR MOBILE APPLICATIONS
   • When the GI app is installed on your phone or tablet, a list of permissions appear and are needed for the app to function effectively. There is no option to customize the list. The permissions that Juststay requires and the data that shall be accessed and its use is as below:

Android permissions:

• Device & App history:We need your device permission to get information about your device, like OS (operating system) name, OS version, mobile network, hardware model, unique device identifier, preferred language, etc. Basis these inputs, we intend to optimize your travel booking experience, use OS specific capabilities to drive great in-funnel experiences using components of device’s OS, etc.
• Identity: This permission enables us to know about details of your account(s) on your mobile device. We use this info to auto-fill your email ID’s and provide a typing free in-funnel experience. It helps us map email ID’s to a particular user to give you the benefit of exclusive travel offers, wallet cash-backs, etc. It also allows facilitating your Facebook and Google+ login.
• Location: This permission enables us to give you the benefit of location specific deals and provide you a personalized in-funnel experience. When you launch Juststay app to make a travel booking, we auto-detect your location so that your nearest city is auto-filled. We also require this permission to recommend you nearest hotels in case you are running late and want to make a quick last minute booking for the nearest hotel. Your options are personalized basis your locations.
• Phone:The app requires access to make phone calls so that you can make phone calls to hotels  and our customer contact centers directly through the app.
• Contacts:If you allow us to access your contacts, it enables us to provide a lot of social features to you such as inviting your friends to try our app, send across referral links to your friends, etc. We may also use this information to make recommendations for hotels where your friends have stayed. This information will be stored on our servers and synced from your phone.
• Wi-Fi connection information:When you allow us the permission to detect your Wi-Fi connection, we optimize your experience such as more detailing on maps, better image loading, more hotel.
• Device ID & Call information: This permission is used to detect your Android ID through which we can uniquely identify users. It also lets us know your contact details using which we pre-populate specific fields to ensure a seamless booking experience.
• Calendar: This permission enables us to put your travel plan on your calendar.
• Camera & Photo Library: The access to your camera is required to enable you to be able to click, review and upload documents for user KYC. Alternately, access to your photo library is required for to enable you to upload an existing photograph .

 

10. YOUR RIGHTS QUA PERSONAL INFORMATION

• You may access your Personal Information from your user account with Juststay. You may also correct your personal information or delete such information (except some mandatory fields) from your user account directly. If you don’t have such a user account, then you write to support@juststays.in

 

11. ELIGIBILITY TO TRANSACT WITH JUSTSTAY

• You must at least 18 years of age to transact directly with Juststay and also to consent to the processing of your personal data.

 

12. CHANGES TO THE PRIVACY POLICY

• We reserve the rights to revise the Privacy Policy from time to time to suit various legal, business and customer requirement. We will duly notify the users as may be necessary.
• You may always submit concerns regarding this Privacy Policy via email to us at support@juststays.inJuststay shall endeavor to respond to all reasonable concerns and inquires.